Privacy Policy

Hock Lee Hotel website is dedicated to protecting your privacy when you visit or communicate with our site or personnel. The Privacy Policy offered here, along with our terms of use offers an explanation regarding any personal data you may provide to us or that we garner from you. The Policy is changed occasionally to update you regarding any changes, so please make sure you review the Privacy Policy.


Data and Information Collected To operate our website it is essential to collect or process certain data, such as the following:


Information regarding your visits to our website, any resources you used such as traffic data, location data, weblogs, and any communication data (these items are included, but not limited to those specified).


Forms filled out on our website allow us to collect information about you regarding registration or purchases you make.


Any data collected from communications to us from you, for any reason.



How we use Cookies

It is possible that we may gather information regarding your computer for our services. This collection of data is used for statistical analysis about our website for use by us or our advertisers. Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site. The data does not give out any personal details. Cookies may be used to gather this general internet data. When used, cookies are downloaded to your computer without prompting. The cookie file is stored on your hard drive, where files are transferred to. This information helps us improve our site and services to you. All computers can block cookies by activating proper browser settings. There is a place to enable you to decline cookies under the options menu. Please note if you decline cookies you may experience limited access to certain areas of our site. Advertisers can use cookies, which we do not control. If cookies are used they will be downloaded if you click on any advertisement we have on this site.



Information Use Any information collected and stored regarding you is to enable us to offer better services to you. We may also use the data collected for the following:


We may use data you provided in order to offer you information you asked for from out site, in direct relation to our services or products. We may also send information on products we feel might interest you, as long as you have consented to such communications.


Any commitments we made to you may require use of your information, used only to fulfill your request.


We may use your information to explain any changes our website has undergone such as structural or service/ product modifications, which could affect our service to you.


An existing customer may require contact regarding goods or services that were a subject of an earlier sale.


We may use your data or allow third parties to use the data, in order to give you information about unrelated goods or services you may find of interest. We may contact you about these services or goods if you consented to the contact.


A new customer may be contacted by us or a third party if you have consented to such communication.


If you do not wish communication from our website or a third party you will be given the opportunity to decline said communication. We will not allow your information collected while you were on our site to be used by us or a third party if the consent is withheld.


Please understand that we do not share information that is going to identify you to our advertisers. However, on occasion we may provide them with statistics about our site's visitors.



Personal Data Storage


It is possible that we may collect transfer data from you regarding locations outside of ASIA. This information is used for storing and processing. It may be processed by staff outside ASIA, by a company who works for us or a supplier we have. An example is where we may process and conclude your order by using payment details or offering support services. You have agreed to this communication by processing and finalizing your order. At any time you provide personal data, you agree to a transfer for processing and storage. We take all reasonable steps to ensure the safety of the data transfer in agreement with this privacy policy.


Data you provide us with will be stored on secure servers. Any transaction details will be encrypted to provide you safety.


Transmission of data via the internet is never completely secure, thus a guarantee of data sent electronically or transmitted cannot be given. Information offered is therefore at your own risk. If given a password or chosen to obtain a password, you can access the secure section, requiring the password to remain confidential by you, as your responsibility.



Sharing Your Information


If applicable, we may share your personal information to any group member. This will include subsidiaries or holding companies we may work with, as well as their subsidiaries if any.


Personal Information may be shared with third parties:



If we sell part or all of our business or assets we may share personal information to a third party.



When legally requested, we may share your information.



Fraud protection and to minimize credit risk may require a sharing of your information.



Third Party Links

Third Party Links to websites on our website are not included in our privacy policy. You will need to check their privacy policy regarding data. We do not accept liability or responsibility for third party links and their privacy policies.



Information Access

The Data Protection Act 1998 provides you with rights to access any information we may collect and store about you within our Content Management System. We are happy to receive any queries, comments, or requests you may have regarding our Privacy Policy. Feel free and do not hesitate to use the following email to contact us:


Room Availability

* Child must be below 12 years old     
Hotel Terms & Conditions

Hotel Terms & Conditions

  • "RM" denotes Ringgit Malaysia.
  • "Hock Lee Hotel & Residences" refers to Hock Lee Hotel & Residences operated by HLH International Sdn Bhd
  • "Room" means the whole accommodation per room type.
  • Rates offered are strictly for internet booking only.
  • Rates quoted are nett, inclusive of 6% SST
  • Foreign Passport are subjected to Tourism Tax (Ttx)
  • Rates are based on the current government taxation policy. In the event of any changes, Hock Lee Hotel & Residences reserves the right to amend the room rates accordingly to reflect the new tax rate gazette by the Malaysian Government.
  • Rates quoted are for each room type only, with a maximum occupancy of two adults and 1 child per room types.
  • Normal rates are applicable during eves of public holidays and public holidays.
  • ALL ROOMS quoted are EXCLUSIVE of breakfast. Additional charges of breakfast are applicable.
  • Official check in time is 2.00 pm on the day of arrival and check out time is 12.00 noon on the day of departure. Extension of late check out is subject to room availability. Late check out fees are applicable and may be subject to fee.
  • While Hock Lee Hotel & Residences will try to ensure that the information provided in the web site is correct and accurate, it is however not responsible for any unintentional mistakes or errors made in it.
  • The internet reservation will be considered null and void if the information provided by the guest is incorrect. Hock Lee Hotel & Residences reserves the right not to accept the reservation in any event that the reservation made is deemed fraudulent in nature.
  • All rates are accorded at the discretion of Hock Lee Hotel & Residences and are subject to change without advance notice.
  • All rates must be paid in full when a booking is made. In the event the rate has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking.
  • All internet bookings and reservations are non-refundable.
  • You will hereby acknowledge and agree that your personal data has been given to us for the purposes of securing room bookings, and providing you with confirmation of the said booking, accounting and billing, checking credit or other payment cards, credit card payments, administrative and legal purposes (if any), statistical analysis and helping us in any future dealings with you. For these purposes, by entering into these accommodation reservations with us, you authorize us to retain and use your personal data within our own offices, authorized agents, government agencies, third party associates and other hoteliers.
  • You are solely responsible for obtaining all your valid travel and health documents to and from Sarawak, Malaysia. Hock Lee Hotel & Residences will not be responsible in any way if you are unable to come to stay with us as a result of non compliance of your travel arrangements with the relevant immigration or health authorities.
  • All Malaysian citizens are required to produce their identity cards (IC) or valid passports upon check in. All foreigners (non-Malaysian citizens) must produce their valid international passports upon check in.
  • Any rights to damages arising from complaints shall be extinguished if an action is not brought against us within one (1) month from the date of departure from Hock Lee Hotel & Residences
  • Management reserves the right to cancel or change the conditions related to the acceptance of reservations, as well as the prices published on the website without prior notice.