Terms & Conditions

The website www.hockleehotel.com is wholly owned by Hock Lee Hotel. All the operations and services available in this website are fully managed and operated by Hock Lee Hotel. All the contents residing in this website is the property of Hock Lee Hotel.

Internet users who access and use this website shall accept without limitation or qualification, all the Terms and Conditions stated and shall automatically be bound by the said terms and conditions upon using the website. By using this website you represent that you have read and understood the terms and conditions stated herein and that you agree to be bound by them. If you do not agree to abide by these terms and conditions do not use the site or download materials from the site.

The internet user may not copy, distribute, publish or commercially exploit the content of this website, or use this website for any other purposes not specified herein. This website may only be used for lawful purposes, and in a manner which does not violate the rights of, or restrict or inhibit the use of this website by a third party. Such restriction or inhibition shall include but is not limited to, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive content or of defamatory, racially or ethnically objectionable material of any kind or disruption of normal flow of dialogue within this website.


The materials may contain inaccuracies and typographical errors. Hock Lee Hotel does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion or other information displayed or distributed through www.hockleehotel.com. You acknowledge that any reliance on any such advise, opinion or information shall be at your sole risk. Hock Lee Hotel reserves the right, in its sole discretion to correct any errors or omissions in any portion of the site. Hock Lee Hotel may make any changes to the site www.hockleehotel.com at any time without notice.

The materials in this website are provided "As Is" and without warranties of any kind either expressed or implied to the fullest extent permissible pursuant to applicable law. By using this website you agree to indemnify, defend and hold www.hockleehotel.com website, Hock Lee Hotel and all affiliated partners harmless against any claims (including, but not limited to, claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages including attorney's fees arising from any submissions by you or through your account.


This website may contain link(s) to third party sites. Hock Lee Hotel is not responsible for the content of those sites as it is operated by other entities. The link(s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement, authorisation or sponsorship by Hock Lee Hotel of those site(s) or the products and services provided there. You use of the contents in the third party sites are at your own risk. It is your responsibility to take all protective measures to guard against viruses or other destructive elements.

Your Registration Obligations

In consideration of your use of the Service, you agree to: (i) provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (such information being the "Registration Data") and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, Hock Lee Hotel has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof).


Hock Lee Hotel reserves the right, at any time without prior notice to you, to change the format and content of the website at any time. By using this website, you agree in advance to accept any such changes.

Hock Lee Hotel may terminate, change, suspend or discontinue any aspect of the www.hockleehotel.com site, including the availability of any features of the site at any time. Hock Lee Hotel may also impose limits on certain features and services or restrict your access to parts or all of the site without notice or liability. Hock Lee Hotel may suspend the operation of this website for support or maintenance work, in order to update the content or for any other reason.

Privacy Policy

Personal details provided to Hock Lee Hotel through this website will only be used in accordance with our privacy policy. Please read this carefully before going on.

Refund Policy

Only rooms that are labeled with "Refundable" can be refunded. You can check whether a room is "Refundable" or "Non-refundable" when you mouse over the search results.

Please contact us at reservation@hockleehotel.com to request for any room cancellation at least 12 hours in advance. Once your room cancellation has been approved and processed, refund will be made automatically within 3 working days.

Hocklee Hotel reserves the right to alter this policy at any time.

Member Conduct

You understand that all info, data, text, software, music, sound, photographs, graphics, video, messages or other materials ("Content"), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. In other words you, and not Hock Lee Hotel, are entirely responsible and liable for all Content that you upload, post or otherwise transmit via this Service. You agree not to use the service to:

  • Upload, post, e-mail or otherwise transmit any Content that is unlawful, harmful, threatening, racist, abusive, harassing, pornographic, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or ethnically, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, national, or international law;
  • Harm minors in any way;
  • Restrict or inhibit any other user from using and enjoying the Interactive Features;
  • Post or transmit any information, software or other material which contains a virus or other harmful component;
  • Amend, damage or delete any Content or other forms of communications that are not your own Content;
  • Upload, post or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;
  • Intentionally or unintentionally violate any applicable local, state, national or international law;
  • Collect or store personal data about other users;
  • Interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service;
  • Impersonate any person or entity, including but not limited to, a Hock Lee Hotel official, forum leader, guide or host or falsely state or otherwise misrepresent your affiliation with a person or entity.

Complain Procedure

If you have a question or complaint about this website, please contact the Webmaster at info@hockleehotel.com.

Room Availability

* Child must be below 12 years old     
Hotel Terms & Conditions

Hotel Terms & Conditions

  • "RM" denotes Ringgit Malaysia.
  • "Hock Lee Hotel & Residences" refers to Hock Lee Hotel & Residences operated by HLH International Sdn Bhd
  • "Room" means the whole accommodation per room type.
  • Rates offered are strictly for internet booking only.
  • Rates quoted are nett, inclusive of 6% SST
  • Foreign Passport are subjected to Tourism Tax (Ttx)
  • Rates are based on the current government taxation policy. In the event of any changes, Hock Lee Hotel & Residences reserves the right to amend the room rates accordingly to reflect the new tax rate gazette by the Malaysian Government.
  • Rates quoted are for each room type only, with a maximum occupancy of two adults and 1 child per room types.
  • Normal rates are applicable during eves of public holidays and public holidays.
  • ALL ROOMS quoted are EXCLUSIVE of breakfast. Additional charges of breakfast are applicable.
  • Official check in time is 2.00 pm on the day of arrival and check out time is 12.00 noon on the day of departure. Extension of late check out is subject to room availability. Late check out fees are applicable and may be subject to fee.
  • While Hock Lee Hotel & Residences will try to ensure that the information provided in the web site is correct and accurate, it is however not responsible for any unintentional mistakes or errors made in it.
  • The internet reservation will be considered null and void if the information provided by the guest is incorrect. Hock Lee Hotel & Residences reserves the right not to accept the reservation in any event that the reservation made is deemed fraudulent in nature.
  • All rates are accorded at the discretion of Hock Lee Hotel & Residences and are subject to change without advance notice.
  • All rates must be paid in full when a booking is made. In the event the rate has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking.
  • All internet bookings and reservations are non-refundable.
  • You will hereby acknowledge and agree that your personal data has been given to us for the purposes of securing room bookings, and providing you with confirmation of the said booking, accounting and billing, checking credit or other payment cards, credit card payments, administrative and legal purposes (if any), statistical analysis and helping us in any future dealings with you. For these purposes, by entering into these accommodation reservations with us, you authorize us to retain and use your personal data within our own offices, authorized agents, government agencies, third party associates and other hoteliers.
  • You are solely responsible for obtaining all your valid travel and health documents to and from Sarawak, Malaysia. Hock Lee Hotel & Residences will not be responsible in any way if you are unable to come to stay with us as a result of non compliance of your travel arrangements with the relevant immigration or health authorities.
  • All Malaysian citizens are required to produce their identity cards (IC) or valid passports upon check in. All foreigners (non-Malaysian citizens) must produce their valid international passports upon check in.
  • Any rights to damages arising from complaints shall be extinguished if an action is not brought against us within one (1) month from the date of departure from Hock Lee Hotel & Residences
  • Management reserves the right to cancel or change the conditions related to the acceptance of reservations, as well as the prices published on the website without prior notice.